Our ideal candidates will have:

• A robust background in tourism and hospitality
• Exceptional communication skills
• A profound respect and appreciation for Māori culture
• While fluency in Te Reo Māori would certainly enhance your interactions with our guests, it is not a prerequisite for the role

Key Responsibilities:

• Deliver engaging narrative accurately representing Māori culture, history, and traditions.
• Provide warm, welcoming, and exceptional service to all visitors.
• Effectively communicate with diverse visitor groups, tailoring explanations, and narratives to their level of understanding and interest. 
• Coordinating and hosting events, functions, and private offers, ensuring guests feel welcomed and informed.
• Respond knowledgeably to visitor queries providing educational and insightful answers.
• Uphold strict safety standards in all visitor areas, ensuring the wellbeing of guests at all times.
• Work closely with other operating departments to deliver an integrated visitor experience, including liaising with reservations, logistics, cultural and food and beverage teams.
• Collect and report on visitor feedback, to continuously improve our services and offerings